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Bank of America Mortgage Complaint - Bank of America complaint
Bank of America Mortgage Complaint

Bank of America Mortgage Complaint


Bank of America complaint

I applied for a Bank of America refinance of an existing Bank of America mortgage in October 2010. During the next two and a half months, the loan application was reassigned to five different people, and whenever the file was transferred, documents were lost and I had to fax them in again. Also my bank account information became out of date and I had to keep sending them new information. They also kept changing the rules, requiring things that they had previously not required. It is clear that the Bank of America mortgage processing center in Missouri is not competent to handle refinances. I have a perfect payment history on all mortgages I have ever had. I am one of the lucky ones--I have an existing mortgage which I will pay off on time. Imagine if I were trying to buy a new home! In my opinion, and based on my experience, the only thing Bank of America is competent in doing is compensating their CEO.

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mbutler says: (7 years ago)
I have had it with Bank of America. I applied for a home modification loan in May 2009 and it hs taken this long to settle with me. Still not settled. On Nov. 6 2010 I received a call from Mia Brown (Negociator). States I was approved, interest rate would be lowered to 4% from 8.5%, monthly payments would go down. It was all a lye and I never got any paperwork. Come to find out I have been transferred to a different person. Jonathan Mora put in for the Making Home Affortale program. I was denied and now say they are denying my request for non-compliance. I faxed financials every 3 weeks and given them all they wanted. I am now having to see legalhelp or else just abandon my home like may people are doing. The phone numbers they give me to call are no good, can never get ahold of Brianna Pennington of CEO/Presidents office at 18187132843. Put in a complaint with Comptroller of Currency of banks twice already. Before BofA it was Countrywide and they recently sent a check for 88.00 due to class action settlement of fraud, corruption and selling peoples information that was won in court. We need a class action suit on BofA maybe then they will work with folks.

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